Frequently Asked Questions
Everything you need to know about our nautical heritage and your orders.
How long does shipping take for UK and international orders?
Standard UK delivery typically takes 2-4 working days. International shipping times vary by destination but generally range from 7-14 working days depending on customs clearance.
What is your return policy for apparel and equipment?
We offer a 30-day return policy on all unworn clothing and unused equipment. Items must be returned in their original packaging with all tags attached for a full refund.
How should I care for my Arthur Beale oiled wool sweater?
Our wool sweaters contain natural lanolin and are best maintained by spot cleaning or gentle hand washing in cool water. Avoid machine washing or tumble drying to preserve the natural fibers.
Do you offer international shipping?
Yes, we ship our maritime goods worldwide. Shipping costs and taxes are calculated at checkout based on your specific location and the weight of your order.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's portal to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.